Complaints Procedure

Every Local Education Authority must have a procedure to deal with complaints. St Mary’s have agreed a model complaint procedure in line with LEA recommendations. This has three stages:

a.  Preliminary informal discussion between parents and Head teacher.

b.  Formal complaint to the Governing Body, in writing, to the Chair of Governors.

c.  Formal complaint to the LEA

In relation to Special Educational Needs, early discussion with the class teacher and/or the school's SENCO Mrs C O'Leary, is welcomed.

 

For furher information about complaint procedures please visit the Oldham Council website or the government website below by clicking on the link.

 

Oldham Council Complaints Procedure

 

Government Guidelines - Complaining about a School

 

Government Guidelines - Complaining about SEND Provision